For most stock installations, the login process at http://[your-server-ip]/agc/vicidial.php follows these steps: Can the Vicidial API be used to login to Vicidial?

. If the browser loses communication with the server for more than 30 seconds, the system marks the agent as "LAGGED," essentially a safety mechanism to prevent calls from being routed to a "ghost" agent who isn't actually connected. Ready for Action : When the agent is "Active," vicidial.php