Juq-373 ((better)) Jun 2026

| Persona | Need | |---------|------| | | Needs instant visibility of task assignments and deadline changes. | | Mark – Support Agent | Wants to be alerted when a ticket escalates or a SLA is about to breach. | | Sofia – End‑customer | Prefers receiving billing reminders via email but prefers product news as push notifications. | | Dev – System Admin | Requires audit logs of all notifications for compliance. |