Plugins are software components that add new features or functionality to an existing system. In the context of osTicket, plugins can:

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Context. What it does: When a customer opens a ticket, the agent sees a sidebar showing the customer's order history, license keys, and refund status directly in osTicket. Best for: Online store owners using WordPress + WooCommerce.

offer better CRUD operations (Get, Patch, Delete) than the standard setup. How to Install Your New Plugins