| Problem | Solution | |---------|----------| | Cannot connect to device | Check firewall; ensure device IP is static and in same subnet. | | Missing reports | Verify users have assigned shifts and are marked as "active". | | Database connection error | Reinstall Firebird service or check SQL permissions. | | Time zone mismatch | Synchronize PC time with device via "Sync with PC" in device menu. |
: When paired with ZKTeco's Green Label or visible light facial recognition terminals, the system is noted for its high speed and accuracy. Important Considerations for Download Zkteco Biotime 8.5 Software Download
Real-time push technology reduces fingerprint/face data sync time by up to 40% compared to 8.3. | Problem | Solution | |---------|----------| | Cannot
Data from devices pushes to the server instantly. | | Time zone mismatch | Synchronize PC
Right-click the downloaded ZIP file and extract the contents to a folder.